The Future of the Traveler Experience in Airports – Emerico

The Future of the Traveler Experience in Airports

Emerico’s products have the capability to provide air travelers the peace of mind that air traveling can be a seamless process. From our Emerico V3 Smart with iPad to our latest products, the R35 Self-Service Robot and the Mobility Agent series. Our products are highly modular to suit any business needs.

To meet the demands of air travelers, the V8 Smart Aviation VTM is outfitted with state-of-the-art technologies such as a barcode and full-page passport scanners and a printer for boarding passes, luggage tags and receipts to ensure fast, secure and seamless process through the airport. The intuitive touchscreen makes the process of printing boarding passes and luggage tags and even making secure payments simple for air travelers. The V8 is designed to easily fit into off-site locations for passenger convenience.
The V8 Mobile Aviation Companion links the airline’s staff with air travelers to reshape the way in-flight services are managed and informs on cabin management during pre-boarding and in-flight. It also allows staff to check the air traveler manifest such as meal selections, special needs and keep track of any inventories or purchases by air travelers. Hence, a pin pad, fingerprint reader and a thermal receipt scanner are implemented for convenient purchases and it can be outfitted with an iPad or a Windows tablet.
Airports have been the gateway to the world. It enables us with facilities to travel from one country to another. Due to the ease of air travel through various numbers of airlines and technology, it has tremendously helped with globalization. According to the International Air Transport Association (IATA), around 4.1 billion people have flown to their destinations by way of air travel in 2017. As a result, airports also establish retail opportunities for businesses at their terminals due to the influx of air travelers.

However, as we enter further into the digital age, airports are one of the industries that require change. Burdened with various operational commitments and regulations, airports are slow to changes and is foreseen that the industry will struggle when disrupted. Not only that, the number of air travelers is constantly on the rise. By 2037, the IATA predicted that number will reach 7.8 billion. Moreover, there is also an increase in digital literate travelers who now expect self-service kiosks, more efficient and innovative technology to be widely available in order to accommodate a smoother and stress-free experience. Supposing that there will be a rising demand for more convenient ways from tech-savvy travelers, airports will need to look for ways to keep up with such demands.

Consequently, data is becoming more prevalent in today’s society. It is the lifeline of these innovations. Biometric sensors are assisted with data from various agencies. With data being more prevalent, it is actually easier to manage the influx of air travelers as opposed to over-the-counter processes. With Emerico’s V8 Smart Aviation’s implementation of the facial and fingerprint scanner, Changi Airport’s Terminal 4 in Singapore and Delta’s biometric face recognition feature at the Hartsfield International Airport in Atlanta to name a few, airports are utilizing biometrics to better provide for air travelers and reduce the over-the-counter load for airport staff. IATA and ACI are collaborating on a NEXTT initiative to accommodate airports for the future. Amongst some of their initiatives include reshaping the customer experience from the start to the end of the journey with the implementation of robotics and automation. Although it may take more than a decade for the initiative’s vision to be realized, some of the concepts are expected to be implemented by 2020.

Overall, with the number of digitally literate travelers on the rise, airports will need to take the necessary steps to ensure a seamless process for travelers and one way to address that is to reshape the airport experience. Biometric recognition with the assistance of data is becoming the norm of airports as an alternative to checking in and baggage drop centers. Additionally, initiatives such as NEXTT intends to modernize air travel from the moment travelers check in to the baggage retrieval towards the end of their destination. Being in the digital age, it is a concerning time for various industries, but there are ampler of opportunities to grow and stay ahead of the curve. At Emerico, we offer solutions to enhance the digital literacy amongst customers and provide a more seamless experience through our ecosystem. To enquire, please visit www.emerico.biz or contact us via email at info@emerico.biz.