Emerico has recently announced their latest innovation, the R35 Self-Service Robot with the goal to reshape the customer experience. It is equipped with an ultrasonic sensor on each side for accurate maneuverability. With a push of a button, the R35 has the ability to greet visitors and assist them with their enquires. As a result of its mobility, the R35 relies on a rechargeable battery where it is capable of enduring for 48 hours of standby time while 12 hours of continual use. When required, it safely and automatically returns to the charging position. Additionally, customers will still be able to utilize the R35 when it is recharging.

In regards to the hospitality industry, the R35 is ready to address a wide variety of tasks. It is capable of assisting guests to check in and out and provide additional information. Apart from that, because of the R35’s highly modular in design, it can also be modified with a compartment to complete room service requests by delivering straight to the guest’s room. Amongst the other features of the R35 includes a large multi-touch display, suitable for a live video conference with a staff, ready to assist guests with their tasks.

The R35 is Emerico’s latest endavour to provide a more inclusive customer experience, which coincides with the foundation of the hospitality industry, to deliver an exceptional experience for their guests. With the advent of technological innovations on the rise, however, hotels are constantly looking at ways to stay ahead in the game and attract more visitors. One essential focus is on improving and reshaping the customer experience and invest in the digital medium. From the moment customers log on to the hotel’s website to stepping into the lobby to check in and out of their accommodations, technological innovation will be the forefront of their experience. Hence why the R35 is a suitable product for the hospitality industry.

In order to accommodate the rise of visitors and change in customer behaviour, hotels have explored and adopted many technological innovations. For example, in some hotels, customers are able to personalize their rooms such as remotely adjusting the temperature of air conditioners and thermostats even before entering. With the advent of artificial intelligence and the internet, hotels have also employed non-human assistants to manage rote tasks such as the chatbots for customer enquiry, self-service kiosks, service-oriented robots to greet customers at the reception and delivering room service to customers. This helps alleviate hotel staff of redundant tasks and help them prioritize more complex tasks. According to a Mckinsey article, the impact of automation on employment will affect the hotel industry. However, it is noted that even though automation will be prevalent in certain tasks, the employment rate may not deteriorate, but rather it simply shifts the priority of current employees to other tasks. That is the beauty of the R35. It is powered to assists guests while staff can focus on other tasks which require extra attention.

Overall, technological disruption in the hospitality industry, the lodging industry in particular and the change of customer behaviour of wanting things processed and done fast and efficiently have had hotels continually searching for solutions to improve their experience and stay relevant in the ever-changing and already challenging industry. From the personalization of hotel rooms to the use of robotics have been experimented in the past and now we are seeing a number of hotels implementing these innovations to better serve their guests. The goal of robots is not meant to replace the human aspect of hospitality, but rather to improve the experience of their guests and efficiency so that the staff can focus on other matters. At Emerico, we strive to be part of the solution, to increase the convenience of any customers. The R35 is a testament to our goal; to provide an exceptional experience to anyone at any time. To enquire more about the R35, visit us at https://emerico.biz/robot/ or get in touch with us at info@emerico.biz.