96% of global organizations have now deployed AI technologies in some form. Digital transformation has evolved into a hybrid infrastructure model, with AI workloads straddling both cloud and on-prem environments.
What does this mean?
Business leaders across banking, insurance, telecommunications, retail, and government industries face a singular imperative: deliver seamless, secure, and intelligent customer experiences, whether in a branch, at the point of service, or in the field.
At Emerico, we’re answering this call with two robust solutions:
- The V‑Series mobile devices bring point-of-sale interactions and even virtual teller capabilities directly into the palm of your staff or agents.
- The S‑Series, powered by AI, elevates customer service with automation, biometric security, and intelligent workflows.
In this article, we examine how these tools can enhance your operations, delight your stakeholders, and provide your organization with both agility and prestige in a marketplace that demands excellence.
V3 Bio Jacket: A Mobile Branch in Your Back Pocket
42% of consumers prefer using a mobile banking app. That shouldn’t surprise anyone.
Imagine carrying all of your customer interactions in the palm of your hand. That’s precisely what the V3 Bio Jacket offers. You can look forward to benefits like:
- Portable Point-of-Sale (POS): Complete with EMV and contactless payment support, the V3 replaces legacy POS terminals with flexible, mobile-enabled workflows. Your transactions happen securely—whenever and wherever you need them to.
- Biometric Security and Document Validation: The V3 is equipped with fingerprint, facial, and voice recognition, as well as OCR scanning for documents and IDs. This enables secure authentication and real-time onboarding—ideal for remote kiosks, pop-up branches, or rural outreach programs.
- Multi-Platform Reach: Whether you run on iOS, Android, or Windows, the V3 is designed for seamless integration—streamlining fluid deployment across diverse teams.
- Smart Video Connectivity: Integrated video conferencing adds a “virtual human touch” even when agents are remote, enabling guided support, remote teller sessions, and onboarding—all via a single handheld device.
69% of consumers reported that having a branch within 15 minutes of them affects their loyalty.
Using the V3 Bio Jacket, a rural bank manager gains the ability to conduct full-service financial transactions—including onboarding, KYC, and payment anywhere, on demand, without setting up a physical branch.
For system integrators and channel partners, V3 opens doors for new deployment models (like agent banking, rural micro-banking, and last-mile financial inclusion programs).
V5 Series: Rugged, Secure, Everywhere
The V5 Series comprises two powerful devices: a handheld POS terminal and a larger, multi-function workstation. These solutions are designed to work in conjunction and deliver enterprise-grade mobility and security to businesses of any size.
Together, they allow organizations to handle everything from payments to customer verification seamlessly, whether in-branch, at retail counters, or in the field.
The V5 Series payment devices are designed to deliver fast, secure, and seamless transactions for businesses of all sizes. Whether you choose the V5 pinpad with its certified Android platform, long-lasting battery, and global payment compliance, or upgrade to the Pinpad + Bio with its vibrant touch display and optional biometric security, you’re investing in reliability and trust at every checkout.
For even greater versatility, the V5 mobile device offers omni-channel payment support, multi-connectivity (Wi-Fi, Bluetooth, 4G, and more), and advanced features such as passport reading and facial recognition—all powered by Android 13 and backed by enterprise-grade certifications.
With stunning high-definition touchscreens, flexible memory options, and support for every major card network, the V5 Series ensures smooth performance during peak business hours while enhancing customer confidence with next-generation security.
Expect key capabilities, like:
- Multi-Connectivity: Equipped with Wi-Fi, 4G, Bluetooth, and GPS, the V5 devices promise uninterrupted operation, whether inside branches, attending trade shows, or even in remote environments.
- Full EMV and PCI Compliance: Built for enterprise-grade security, the devices adhere to stringent PCI PTS standards, supporting chip and contactless cards (plus mobile wallets), ensuring safe, compliant transactions.
- Scanning and PIN Entry: 1D/2D barcode scanning, MRZ (passport) scanning, thermal printing, and secure PIN pad entry make the V5 ideal for payments, identity verification, and documentation—particularly in high-volume KYC onboarding.
- Front and Rear Cameras: Useful for ID capture, document scanning, video support, or virtual assistance, enhancing in-person interactions with digital verification.
For example, a retail chain or telecom agent can use the V5 Series to process device sales, verify identities, and complete payments, all without needing a fixed counter or back-office support.
Additionally, channel partners can offer bundled solutions (hardware, identity services, and software) to verticals such as retail, telecom, and hospitality.
S-Series: AI-Powered Ingenuity
The S-Series is Emerico’s AI-powered customer experience software service, built to unify identity verification, automation, and customer engagement across industries.
Features you can expect from the S-Series include:
- Biometric Identity Verification: Facial, fingerprint, or voice recognition ensures secure and confident authentication, streamlining access and elevating security.
- Predictive Marketing Automation: AI-powered marketing engine analyzes customer data to anticipate needs, personalize offers, and deliver campaigns that resonate—turning insights into action.
- AI Chatbots and NLP: With natural language processing (NLP), the S-Series offers 24/7 conversational support, handling routine queries, onboarding steps, and routing users to agents as needed.
- Seamless e-KYC Onboarding: Customers self-register with document scans and validation powered by AI, without queueing or manual intervention.
- Smart Escalation: When queries require human support, the S-Series forwards customers to the right staff while preserving context and conversation history.
- Real-Time Analytics and SLA Management: Dashboards provide managers with clear visibility into performance, wait times, and resolution metrics, ensuring top-tier service and agility.
- Optical Character Recognition: OCR will extract, interpret, and verify data from identity cards, passports, utility bills, and other documents in real time. Streamline KYC, onboarding, and form validation workflows, eliminating manual entry errors and accelerating decisions.
The S-Series brings AI, automation, and advanced analytics together to power smarter, more connected journeys. Designed to simplify complexity and scale with confidence, it transforms every interaction.
With AI-powered chatbots, virtual assistants, and NLP-driven automation, customers enjoy faster, more intuitive support. At the same time, businesses gain efficiency through intelligent knowledge bases, seamless workflows, and OCR-enabled document processing.
The Intelligent Knowledge Base ensures consistent, accurate answers across every channel, while the Virtual AI Assistant provides real-time, human-like engagement that adapts to customer behavior and context.
Built-in biometric authentication, configurable components, and customizable UI options ensure both security and brand consistency, while advanced analytics help organizations continuously refine experiences.
This blend of automation and human service defines the branch transformation journey—helping organizations reduce costs, scale more quickly, and deliver world-class customer experiences.
HSBC’s experiment with Pepper (a robot) demonstrated how AI in banking can triage questions, shorten wait times, and redirect customers to the right path, while employees focus on relationship-building. This mix of banking automation and human service defines the branch transformation journey.
From on-demand video assistance to context-aware automation, the S-Series gives you everything needed to create intelligent, branded journeys that evolve as your customers do.
Business Impact for Management
- Reduced Costs: Automating routine tasks frees staff to focus on strategic work, such as innovative staffing, lower wait times, and reduced physical branch locations.
- Enhanced Engagement: Customers experience faster, more personalized services, which boosts trust, satisfaction, and loyalty.
- Scalability Across Verticals: Data-driven workflows adapt to various settings, including banking branches, insurance offices, government kiosks, and retailer customer service desks.
A 2025 generational survey reported that 41% of Americans visit a bank branch at least once a month, despite the growing trend of digital adoption. Executing brilliant service with the S-Series means you can deliver polished, secure, and fast experiences across all customer touchpoints, including inside the branch itself. Your brand gains agility, prestige, and loyalty.
System integrators and technology partners can leverage the S-Series to deliver transformative AI projects (across sectors and regions), unlocking recurring revenue and strategic differentiation.
Summing it Up
In a world where digital experiences define customer expectations, Emerico’s V-Series and S-Series offer a winning combination:
- V-Series leverages agility, mobility, and secure payments wherever your customers are (like branch, outreach, or field service).
- S-Series elevates customer service with AI, biometrics, and intelligent workflows—delivering efficiency and delight.
With proven deployments across the Middle East and beyond, Emerico’s V and S-Series are reshaping bank branches of the future.
Whether you’re managing banking operations, scaling insurance touchpoints, modernizing government services, or enhancing retail engagement, these innovative tools enable businesses to improve operations and future-proof their strategy.
Ready to explore how Emerico can power your journey? We welcome your connection. Learn more. Let’s start with a consultative project discovery session and unlock your path to intelligent, mobile, and AI-driven customer experiences.
